As your small business grows, so does your contact with customers. And if you started your business from scratch, you’re probably using your cell phone. While this may work for some business owners, it’s not a universal solution. This is where virtual phone services come in. There is a multitude of uses for virtual phone systems, a few of which are explored below.
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Landline alternative. If you’re always on the go, a landline back in an office you rarely inhabit is of very little use to you. Plus, the cost of installing a landline, learning how to use it, and then paying for additional work from the phone company can add up quickly. A virtual system can automatically forward phone calls to a cell phone, and some systems include an app that distinguishes business calls from personal.
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Business benefits. A virtual system designates a phone number specifically for your business’s use, keeping your numbers private. Some systems offer options like text messaging, call forwarding, extensions, and call menus. Depending on the level of virtual phone systems you’re willing to invest in, options like account management and scheduled forwarding may also be available to you.
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Support. No company should implement a new procedure and be left with no support behind it. And instead of waiting for a technician to show up to your office, a virtual phone service often has 24/7 email or phone support available to their customers. This option allows you to reach out for help at your convenience, without the hassle of working around schedules or pushing aside your work to try to figure out the problem yourself.
Virtual phone services offer a host of benefits to make running your business that much easier and more efficient. And with your phone systems running smoothly, you have more time to focus on your business.
